Help Center
Frequently Asked Questions

Yes, in order to access the full range of services and resources offered by SunBiz Support, you will need to register for an account on our website. Registration is a quick and simple process that allows us to provide personalized support and assistance tailored to your specific needs as a local business owner. By creating an account, you will have access to valuable tools, articles, and support services aimed at helping you grow and manage your business effectively. Additionally, registered users are eligible for exclusive offers and promotions designed to further support their success. We are committed to providing a seamless and user-friendly experience, so rest assured that your registration information is kept secure and confidential. Thank you for choosing SunBiz Support as your trusted partner in business success.

You can easily update your account information with SunBiz Support by logging into your online account on our website or contacting our customer service team at 877-7SUNBIZ. Once logged in, you can navigate to the "Account Settings" or "Profile" section to update your personal details, contact information, payment method, and any other relevant details. If you prefer to speak with a representative, our friendly and knowledgeable customer service team can assist you with updating your account information over the phone or via email. We are committed to ensuring that your account details are accurate and up to date to provide you with the best possible service.

If you have forgotten your password for SunBiz Support, please visit our website and click on the "Forgot Password" link on the login page. You will be prompted to enter the email address associated with your account, and we will send you a link to reset your password. Follow the instructions in the email to create a new password and regain access to your account. If you encounter any difficulties, please feel free to contact our customer support team for further assistance. We are here to help you get back to managing your business with ease.

Our system is designed to support CSV, XLS, XLSX and tab delimited. Our online tools can process spreadsheets that contain up to 50,000 rows. To enhance a larger file, please feel free to reach out to our customer support team for further assistance at 877-7SUNBIZ.

What information can I add to my current request for information?

Once your file request has been received, our team will begin processing it within 24 hours. The time it takes to complete the filing and receive confirmation will depend on file size. Processing times can range from a few minutes to a few hours. Timeframes will vary for larger orders requiring the assistance of one of our team members.

Why does some of the data have email added and no demographics information?

The timeline for creating and sending your direct mail campaign will generally take 2-5 days depending on your project's specific design needs and the approval process. If you have specific time constraints or a deadline in mind, please communicate with our team at 877-7SUNBIZ and we will do our best to accommodate your needs.

I don't have a direct mail design ready. Can you create one for me?

What is included with my direct mail campaign purchase?

What is included with my email campaign purchase?

I don't have an email campaign design ready. Can you create one for me?

How long will it take to create and send out my email campaign?

Yes, as a valued client you have the option to request an HTML copy of your e-mail campaign. Our design team can create and HTML version of your email at a rate of $100/hour. The average time to create and HTML version of your email is typically 1-2 hours.

Can I purchase the list of people who opened and clicked through my email campaign?

Will I get the results of my email campaign?

How long will my email campaign be delivered?

Does my email campaign need to be approved by SunBiz Support?

We prioritize the accuracy of our data to ensure that our clients receive reliable and up-to-date information. Our team utilizes advanced tools and technology to continuously validate and verify the data we provide. We perform rigorous quality assurance tests and clean and update our consumer databases every 30 days. However, we also recognize that no database can be perfect. Businesses are constantly closing, executives changing, and 20 percent of the consumer population moves every year. And while 100-percent accuracy is our goal, it is highly unlikely. Therefore, it is natural to receive a small amount of outdated information. You are always covered by our satisfaction guarantee, and we will gladly replace any portion of your list that’s undeliverable, out of date, or disconnected.

We compile our databases from a wide variety of sources, such as: U.S. directories New business filings Daily utility connections Press releases corporate websites Annual reports Real estate and tax assessments Voter registration files and any other sources as that become available. We are constantly updating and rebuilding our databases to guarantee that you get the most current and accurate information possible.

What format will be list be delivered?

Most list orders are delivered within minutes to the email address provided. If you have a daily subscription, those list are typically delivered each morning by 10:00 am. Weekly subscriptions are delivered each Friday by 10:00 am.

What if I wish to cancel my order?

What if I'm not satisfied with my order?

What method of payment do you accept?

Yes, we take the security of your data very seriously. Our website is equipped with the latest SSL encryption to ensure that all information transmitted between your browser and our servers is fully secure. Additionally, we have strict security protocols and firewalls in place to protect your data from unauthorized access or breaches. We also regularly monitor and update our security measures to stay ahead of any potential threats. Your privacy and the security of your data are of the utmost importance to us.

What are your terms and conditions?

What is your privacy policy?